Please take the time to read through this information carefully.  Please note that by making an appointment booking with M&G Garden Clinic you are agreeing to our Terms and Conditions and also agree to attend the appointment you have booked.

APPOINTMENTS

You can make an appointment with M&G Garden Clinic in a number of ways including via our website, telephone or email.  Appointments are available for durations of 45 minutes and 60 minutes.
Upon making a booking, you will receive an email confirming all the important details, along with an email and text reminder 2 days prior to your appointment.

CANCELLATIONS/LATE ARRIVALS/ NO-SHOWS

My goal is to provide quality individualised treatments in a timely manner. No Shows and late cancellations inconvenience those individuals who are in need of treatment. No shows and late cancellations (failure to give 24 hours notice) will be chargeable at full treatment cost.

Cancellation of an Appointment

In order to be respectful of other patients, please call M&G promptly if you need to cancel or reschedule your appointment. I require that you call 24 hours in advance. Appointments are in high demand, and your early cancellation will give others the possibility to receive the treatments they require.
As a courtesy, we will send you a text reminder and email, 48 hours in advance to confirm your appointment. This is an automated system. 

No Show Policy

A “No Show” is someone who is not present at the time of their scheduled appointment and has not provided adequate notification. We understand that emergencies may occur, however, when you do not call to cancel an appointment, you are preventing another patient from getting their needed treatment.

Late Arrival Policy

Late arrival to a scheduled appointment will require that we end the session at the scheduled time, meaning your session will be shorter. Late arrival to appointments will result in a full treatment charge for the shorter session.

GIFT VOUCHERS

• Each have a unique code printed on them. This code must be presented to redeem voucher.
• Vouchers presented after their expiry date will not be accepted.
• Vouchers cannot be refunded or exchanged for cash.
• Any additional costs exceeding the value of the voucher will be paid by the redeemer.
• We cannot accept responsibility for the loss or theft of gift vouchers. 
• Gift vouchers are not replaceable if lost, damaged or stolen.

 

CONFIDENTIALITY

All client information and clinical records will be safeguarded by M&G and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I will retain your information for a reasonable period or as long as the law requires.

HEALTH AND SAFETY

I am fully qualified, hold a current First Aid certificate, and hold professional and public indemnity insurance, for the services that I provide.  Due to the nature of massage and the need for close contact, I maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If I am unwell, suffering from a cold or virus, infection or general ill health, I will not be allowed to work due to the risks of cross contamination. This may result in me contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.  Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact me at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

M&G Garden Clinic will not be held responsible for the loss or damage of any personal items during your time at the M&G Garden Clinic premises.

Clients under the age of 16 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.  M&G Garden Clinic holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from M&G, and may also result in criminal proceedings.

DISCLAIMER

M&G Garden Clinic provide massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. I will not diagnose, prescribe medication or medical treatment of any kind, unless I am personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep M&G up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

I may refuse to treat any client or part of their body with just and reasonable cause. M&G reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

CONTACT
Email: karen@milesandgreen.co.uk

If you have any questions regarding this policy, please contact me and I will be glad to clarify your questions. Thank you in advance for your cooperation and understanding.